Customer Service Fundamentals Online Course


Customer Service Fundamentals Online Course

Customer service used to be associated with help from a desk at the back of the store or answering the customer’s questions after they’ve made the purchase. With the advent of the telephone and more recently, the internet, customer service has evolved to mean much more than that. Customer service entails all interactions made with customer, whether it is before, during or after they purchase a product/service.

See the description below for a layout of what material is covered by this Customer Service Online Course.

After purchasing this, you will receive login details to access the course within 48 hours of your purchase.

  • Description


With the Affektiv Customer Service Course, you will be given month to month access via the Affektiv Online Learning Management System to the course.  The customer service online course consists of a number of modules which are made up of reading material, slideshows, quizzes and games.

By the end of the Customer Service Online Course you will have learnt the following:

  • Module 1: Introduction to customer service
  • Module 2: Communication skills
  • Module 3: Face to Face Conversations
  • Module 4: Telephone Etiquette
  • Module 5: Active Listening
  • Module 6: Effective Questioning Techniques
  • Module 7: Dealing With Upset Customers
  • Module 8: Emotional Intelligence
  • Module 9: Dealing With Common Scenarios
Screen Shots: