Contact Center Training Online Course

Contact Center Training Online Course

For many people, the term Contact Center relates to sales calls and telemarketers. However there are so many avenues that a contact center can be of assistance within a company that do not pertain to sales calls. A contact center can provide customer support, information technology support, and much more. Ultimately resulting in the difference between gaining more customers and losing customers.

See the description below for a layout of what material is covered by this Contact Center Training Online Course.

Included in this course:

  • Online access to the Contact Center Training course
  • Quizzes & Grading for each module
  • Certificate of Completion when all modules have been passed

After purchasing this, you will receive login details to access the course within 48 hours of your purchase.

  • Description


With the Affektiv Contact Center Training Online Course, you will be given month to month access via the Affektiv Online Learning Management System to the course. The Contact Center Training course consists of a number of modules which are made up of reading material, slideshows, quizzes and games.

By the end of the Contact Center Training Online Course you will have covered the following:

  • Module 1: Getting Started
  • Module 2: Understanding Negotiation
  • Module 3: Getting Prepared
  • Module 4: Laying the Groundwork
  • Module 5: Phase One — Exchanging Information
  • Module 6: Phase Two — Bargaining
  • Module 7: About Mutual Gain
  • Module 8: Phase Three — Closing
  • Module 9: Dealing with Difficult Issues
  • Module 10: Negotiating Outside the Boardroom
  • Module 11: Negotiating on Behalf of Someone Else
  • Module 12: Wrapping Up