With the Affektiv Customer Service Course, you will be given month to month access via the Affektiv Online Learning Management System to the course. The customer service online course consists of a number of modules which are made up of reading material, slideshows, quizzes and games.
By the end of the Customer Service Online Course you will have learnt the following:
- Module 1: Introduction to customer service
- Module 2: Communication skills
- Module 3: Face to Face Conversations
- Module 4: Telephone Etiquette
- Module 5: Active Listening
- Module 6: Effective Questioning Techniques
- Module 7: Dealing With Upset Customers
- Module 8: Emotional Intelligence
- Module 9: Dealing With Common Scenarios