With the Affektiv Contact Center Training Online Course , you will be given month to month access via the Affektiv Online Learning Management System to the course. The Contact Center Training course consists of a number of modules which are made up of reading material, slideshows, quizzes and games.
By the end of the Contact Center Training Online Course you will have covered the following:
- Module 1: Getting Started
- Module 2: Understanding Negotiation
- Module 3: Getting Prepared
- Module 4: Laying the Groundwork
- Module 5: Phase One — Exchanging Information
- Module 6: Phase Two — Bargaining
- Module 7: About Mutual Gain
- Module 8: Phase Three — Closing
- Module 9: Dealing with Difficult Issues
- Module 10: Negotiating Outside the Boardroom
- Module 11: Negotiating on Behalf of Someone Else
- Module 12: Wrapping Up
