With the Affektiv 3-in-1 Sales Bundle Online Courses , you will be given month to month via the Affektiv Online Learning Management System to the Introduction to Sales Fundamentals Online Course, Customer Service Fundamentals Online Course as well as the Negotiation Skills Online Course. The courses consist of a number of modules which are made up of reading material, sample Excel files, videos, quizzes and games.
By the end of the Introduction to Sales Fundamentals Online Course you will have learnt the following:
- Module 1: Introduction To Sales
- Module 2: Sales Terminology
- Module 3: Sales Approaches
- Module 4: Preparing For A Sales Opportunity
- Module 5: Effective Pitching
- Module 6: Objections & How To Handle Them
- Module 7: Closing
- Module 8: After-Sales
- Module 9: Goal Setting
- Module 10: Influence & Persuasion
By the end of the Customer Service Fundamentals Online Course you will have learnt the following:
- Module 1: Introduction to customer service
- Module 2: Communication skills
- Module 3: Face to Face Conversations
- Module 4: Telephone Etiquette
- Module 5: Active Listening
- Module 6: Effective Questioning Techniques
- Module 7: Dealing With Upset Customers
- Module 8: Emotional Intelligence
- Module 9: Dealing With Common Scenarios
By the end of the Negotiation Skills Online Course you will have learnt the following:
- Module 1: Getting Started
- Module 2: Understanding Negotiation
- Module 3: Getting Prepared
- Module 4: Laying the Groundwork
- Module 5: Phase One — Exchanging Information
- Module 6: Phase Two — Bargaining
- Module 7: About Mutual Gain
- Module 8: Phase Three — Closing
- Module 9: Dealing with Difficult Issues
- Module 10: Negotiating Outside the Boardroom
- Module 11: Negotiating on Behalf of Someone Else
- Module 12: Wrapping Up
