Telephone Etiquette Online Course

Telephone Etiquette Online Course

In this growing electronic age, we often forget how important it can be to have simple telephone etiquette. Outside the realm of texting and emails, many people still use the telephone as a primary source of communication. Knowing the proper etiquette and procedures for speaking with someone on the telephone can show a great deal of professionalism as well as social knowledge.

See the description below for a layout of what material is covered by this Telephone Etiquette Online Course.

Included in this course:

  • Online access to the Telephone Etiquette course
  • Quizzes & Grading for each module
  • Certificate of Completion when all modules have been passed

After purchasing this, you will receive login details to access the course within 48 hours of your purchase.

  • Description


With the Affektiv Telephone Etiquette Online Course, you will be given month to month access via the Affektiv Online Learning Management System to the course. The Telephone Etiquette Online Course consists of a number of modules which are made up of reading material, slideshows, quizzes and games.

By the end of the Telephone Etiquette Online Course you will have learnt the following:

  • Module 1: Getting Started
  • Module 2: Aspects of Phone Etiquette
  • Module 3: Using Proper Phone Language
  • Module 4: Eliminate Phone Distractions
  • Module 5: Inbound Calls
  • Module 6: Outbound Calls
  • Module 7: Handling Rude or Angry Callers
  • Module 8: Handling Interoffice Calls
  • Module 9: Handling Voicemail Messages
  • Module 10: Methods of Training Employees
  • Module 11: Correcting Poor Telephone Etiquette
  • Module 12: Wrapping Up